“Equilibrium” provides a framework where equal level emphasis is laid down on the “GAPS” which exists between management strategy and operations. The management strategy and operations have to be aligned accordingly on all important aspects – Financials,
Customers, Internal processes and human resource.
The tools required for alignment can be developed and deployed in the form of Score card which can be further mapped up with strategic initiatives with key Objectives.
The deliverables expected from dealership are in the areas of :
Financials from Sales, Service, Spares and other related auto business,
Financials from Sales, Service, Spares and other related auto business,
Customer involvement
Internal Process involved in Sales, Service, Logistics and Spares
Management System.
Following parameters are evaluated for higher scores on Score Card.
There are so many separate areas we look at during the evaluation days. Upon completion of the analysis, all findings and an action plan will be reviewed with the Dealer Principal.
SALES
Turnover
Volumes
Market Share
Sales promotion
Customer Tracking System
Sales Satisfaction Index
SERVICE
Revenue from Workshop
Bay Productivity
1 st service OK
Customer Service Satisfaction
SPARES
Revenue from Spares sales
FINANCIALS
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Services
Business Consulting
Score Card- Equilibrium!